Who we are

Specializing in the Heating, Ventilation, Air Conditioning and Refrigeration (HVAC&R) industry, Thermopak has custom designed and purpose-built air handling and package units for commercial and industrial applications for more than 25 years. Applications range from shopping malls, offices, hospitals, auditoriums and computer rooms, to pharmaceutical manufacturers, mines and marine vessels. The latest technologies, energy efficiency and value engineering design principles are embraced on each project. Thermopak is based in Cape Town, South Africa and is bound by the laws of the Republic of South Africa.

Our details

This website is owned and operated by Batis Properties 2 cc registration number 2004/120849/23 trading as Thermopak. You can contact us by using our website contact form or by telephone on the contact numbers published on our website.

As required by the Protection of Personal Information Act 4 of 2013, we have an Information Officer. If you want to contact Thermopak’s Information Officer, please email contact@thermopak.co.za

The Thermopak Privacy Policy

Our website may collect or use personal information from clients, or other users. We are committed to safeguarding the privacy of our website visitors and users both online and offline.

This policy applies where we are acting as a data processor with respect to the personal data of website visitors and those who use our services, i.e. where we process your personal data.

What information may the Thermopak website collect?

Our website is targeted at users over the age of 18.

Personal information. When you use our website, it may collect and maintain personal information provided by you, including your name, address, cell phone number, email address, and so on. The amount of information you provide is completely voluntary.

Usage and analytics data. We may collect information about how you use our website. This information is valuable to us for internal purposes, including improving the way the website functions. Information we collect may include which Internet service provider you are using, the type of web browser or operating system, your IP address, the pages you viewed, the time and duration of your visit to our site, and other information relating to your visit.


Our website service providers use cookies. Those cookies may be stored on your computer when you visit the Thermopak website. We use Google Analytics to analyse the use of our website. Google Analytics gathers information by means of cookies. This information is used to create reports about the use of our website. Google’s privacy policy is available at: https://www.google.com/policies/privacy/

Social media data. Our website may in future contain links to our social media sites. If we do this, you should know that Thermopak reserves its right to retain your personal information provided via these social media sites in line with the POPI Act.

How does Thermopak use user information?

Your use of our website and services. We may use cookies or usage data to:

  • Help us know if you logged in to our website
  • Store information about your web usage preferences and personalise our website for you
  • Prevent logins by fraudsters and protect our website and services
  • Analyse the use and performance of our website and services

Customer service. We may use your information to help you make appropriate choices about using our products and services, or to provide you with information you have requested.

We may process your email enquiries, which emails may include names, email addresses, telephone numbers and postal addresses. The legal basis for this processing is our legitimate interests, to provide website users with the ability to send enquiries or brochure requests to us, and to enable us to receive and respond to these enquiries.

Territory. Thermopak will collect and store your user data in the Republic of South Africa. Your information will be subject to the laws of South Africa, regardless of the country in which it originates. It is not our intention to transfer your personal data to countries outside South Africa. You acknowledge that by using the Internet, your personal data may be available around the world, that that we cannot prevent the use or misuse of such personal data by others.

Retaining and deleting personal data. Thermopak has internal data retention policies and procedures, which are designed to help us comply with relevant laws. Personal data that we process for any purpose will not be kept for longer than is necessary in terms of the law.

How does Thermopak share user data?

As a general policy, we use personal information and message data for internal purposes only. We do not sell or rent information about you. We will not disclose personal information or message data to third parties without your consent, except as explained in this Privacy Policy.

Compliance with laws

Thermopak is bound by the laws of the Republic of South Africa, and applicable international laws and best-practice regarding our services.

We may be required to disclose website user information in order to comply with any court orders or applicable laws or to properly protect our business against risks.

We cooperate with government and law enforcement officials. To do so, we may disclose personal information, usage data, message data and any other information about you if we think that it is reasonably necessary to:

  • satisfy any applicable law, regulation, legal process like a subpoena or court order, or another enforceable government request;
  • enforce our Terms of Use, including investigation of potential violations of these;
  • detect, prevent or otherwise address fraud, security or technical issues; or
  • protect against harm the rights, property or safety of Thermopak, its users or the public, as required or permitted by law.

We may disclose your personal data to our insurers or professional advisors if necessary to obtain or maintain insurance coverage, manage risks, and obtain professional advice.

Security on the Thermopak website
We and our service providers will use necessary technical and organisational measures to protect the security of your personal data. It is impossible for us to completely guarantee that your data will be immune from malicious attacks or compromise. You should therefore understand that you transmit your personal data at your own risk.

Updating your user information

If you want to contact us to correct, update or change any of your personal information we may hold, or adjust or stop the frequency with which you receive communication from Thermopak, you may do this in accordance with our Terms of Use. You may also contact the Information Officer at contact@thermopak.co.za for this purpose.

Other people’s information

Please do not supply any other person’s personal data to use, unless we prompt you to do so.

Changes to our Privacy Policy

We may make changes to our Privacy Policy from time to time. Users who continue to interact with our website following a revision of our Privacy Policy will automatically be subject to the new terms.

Keeping your data safe

We would like to remind you to protect your personal information carefully. This includes any passwords, usernames, location, images or videos you may use on our website or elsewhere.

This is so that third parties cannot assume your identity, steal your information or manipulate your social media and other online accounts.